CV/ Resumé

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CV/ Resumé


Experienced PHP, HTML & CSS web developer with a background in Health and Social Care. Exceptional customer service is of the highest priority whilst adhering to company policies and vision, ensuring effective service delivery and the achievement of key performance indicators. Enjoys finding innovative solutions to complex problems.


Work Experience – In Relevancy


Oct 2016 – Feb 2019 – Managing Director

The Kick-Ass Donkey Group Limited (Leyland, Lancashire)
(dissolved) | https://thekickassdonkeygroup.co.uk/


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Main role and responsibilities

Predominantly working with SME clients in the Health and Wellbeing sector; responsible for the day to day running of all aspects of the business. Creating policies and processes in line with the companies’ vision. Engineering projects in line with the client brief. Liaising with other businesses; clients; and stakeholders to ensure the effective running of the business.


Clients worked with:

Nordic Walking Preston | JL Consultancy | Pinnacle BMS | Craig Garratt Drum Tuition | Pink Link Ladies | Art for Hotels | Tess Law | Together We Balance | ELCM Online |


A selection of projects delivered:

Nordic Walking Preston

Logo design | Website design and development in HTML5, CSS3 and PHP |
Poster Design | Pop Up Banner | Business Card Design | Social Media Marketing Campaigns | Promotional Videos |

Testimonial:

“Leanne, thanks very much for all that you have created. I really like the work and it has received fantastic feedback from friends and clients. I really appreciate the time and consideration you gave to our initial consults and I value your open, friendly, and cooperative approach. You have not only a great eye for detail in design, but also good business sense which has been welcome to me as a new business owner when creating all types of material for interaction with customers. Thank you for your flexible terms. I look forward to working with you further”.


JL Consultancy

Website images | HTML5, CSS3 and PHP website | WordPress Website | IT
Consultancy | Posters | Business Card | Pop Up Banner | Promotional Videos | Email Signature Design | Wheel of Life JavaScript Application | SEO

Testimonial:

“I would like to recommend The Kick-Ass Donkey Group Ltd who have recently designed my new website. The service was exceptional and the end results much more than I was expecting. This was due to the fact that Leanne, the M.D., understood what messages I was trying to get across and spent the time selecting and embedding videos to complement the material that I had supplied to her. I have no hesitation in recommending this company if you are thinking of getting a new website (or even perhaps your first) as Leanne guides you through the process. I am so pleased that I selected them to do the website for me. Another added bonus is that they do not charge for hosting. Why not contact them and ask how they can help you?”.


Pinnacle BMS

PHP, HTML5, and CSS3 website

Testimonial:

“Leanne at the Kick-Ass Donkey Group certainly knows her stuff when it comes to building websites and graphic design. She has educated me that it’s not just about the aesthetics of a website, but functionality and performance are equally important. She hand codes her websites which allows her to be in control of the final product. She has thoroughly tested my websites using third party sites to ensure that it is performing as well as it can. Her attention to detail is something else that impresses me. Most people won’t even notice but little things like the spinning logo, the automated way the website greets you dependant on the time of day, and that it is accessible to the visually impaired via a screen reader are really nice touches. I can’t thank Leanne enough for all the hard work she has put into my website. I can assure you that you will get a whole lot more than just a website if she builds yours for you.”.


Achievements

• Successfully developed an apprenticeship scheme in line with Blackburn College to support media students in their digital evolution.
• Implemented a skillshare scheme in which individuals could learn and develop IT skills by sharing their individual business skills.



Dec 2013 – Oct 2016 – Interaction Designer

P.A.N.D.A – The People’s Awareness of Neurological Disorders Association (Preston, Lancashire)


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Main role and responsibilities

Responsible for the design, development, and continuous improvement of the company website and marketing materials and the development and management of PANDA’s social media presence.


Achievements

  • Developed and implemented a sales and stock take system to monitor stock and profits.
  • Researched and developed a knowledge base of neurological disorders.
  • Generated 500 unique visitors per week to the website after 12 months.
  • Negotiated a resolution to issues with vandals within the shared space and replenished lost and damaged stock at no cost to PANDA.
  • Implemented a LAN of Linux machines for less than £100.

Testimonial:

“Leanne worked tirelessly to help promote and develop P.A.N.D.A. Nothing was ever too much trouble; not only did she do a fantastic job with our website and marketing materials, but she also created wonderful relationships with the team and our service users. I wouldn’t hesitate to hire Leanne as a User Experience Designer, Web Developer, Marketing Person, or Manager in the future ”.


Other work experience


March 2020 – Present – Band 1 Support Worker

Spire Preston Ltd (Preston; Lancashire)


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Main role and responsibilities

Supporting and enabling individuals to live independently in their own homes, according to their individual needs and preferences. Empowering them to make choices about activities, hobbies and day to day living, and to choose and maintain friendships. Providing support to each individual in line with their Person Centred Plan, Support Plan, Risk Assessment and Health Action Plan.


Achievements

  • Rebuilt Spire’s website to ensure that it was in line with the latest CQC recommendations for accessibility and to automate processes such as event planning and booking holidays.
  • Received a certificate for achieving one of the SPIRE values within my first three months of employment after supporting a remote team to access Spire’s digital services.

Testimonial:

“ Leanne. Thank you for all that you have done and your service to our organisation. We wish you the best for the future”.


October 2019 – March 2020 – Support Worker

Complete Care Services Ltd (Chorley; Lancashire)


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Main role and responsibilities

Responsible for ensuring that the personal, social and emotional welfare of service users within a domiciliary care setting. Travelling from home-to-home; assisting with tasks such as washing, bathing, eating, dressing, toileting, and cleaning.


Achievements

  • Fantastic rapport with service users and staff.
  • Consistent positive feedback from service users and management

Testimonial:

“ Leanne. I miss our morning chats and the way you used to take such good care of me. I’m so glad we are friends and you are happy in your new job. I’ll look forward to seeing you again when it’s safe”.


July 2019 – October 2019 – Charity Shop Manager

Mind Retail Ltd (Leyland; Lancashire)


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Main role and responsibilities

Responsible for ensuring that all sales targets, KPI’s and results are communicated and that all staff are aware of, understand and are working to meet/exceed the agreed targets and KPI’s. Accountable for maximum stock availability through effective control of collections – generating and sourcing high quality stock, monitoring stock flow into the shop and managing the delivery schedule for the collectors whilst achieving the optimum price point for all stock items and promotional merchandise for seasoned and windowed themes and continually reviewing the rotation, quality and replenishment of stock in order to maximise sales.


Achievements

Developed a volunteer staff team from sporadic volunteers with no rota; to include 3 regular volunteers throughout each day of opening within one month of being in the position.


Testimonial:

“ You were an amazing boss. Firm and on the ball, but you got things done.”


Feb 2019 – July 2019 – Senior Apprentice Infrastructure Technician

DXC Technology (Preston; Lancashire)


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Main role and responsibilities

Reactive incident handling and resolution for several key public-sector clients. Driving improvements through current infrastructure technologies. Transform and standardise processes in line with the digital vision. Documentation of resolutions. Collaboration with other engineers of varying skillsets to resolve multiple issues and the causes of those issues..


Achievements

  • 88% occupancy rate
  • Built an app which improved chat handling times
  • 100% positive feedback from clients

Testimonials:

“Well done Leanne, keep up the excellent work”

“Thank you for the level of service provided by Leanne. Her determination to resolve the issue and clear technical ability are to be commended. It was a real pleasure dealing with Leanne and she is a credit to your organisation”.

“Leanne did everything possible to help me and she obviously put me in touch with the right person”

“I spoke to Leanne and she was absolutely brilliant; definitely one of your better customer service representatives. Leanne was polite and helpful, she listened to what I had to say and knew what to do to help me. She made what was becoming an annoying issue into a manageable conversation. If I could have her as my personal ‘got to’ person that would be even better!”


Jan 2010 – Oct 2016 – Mental Health Support Worker (Agency)

Carestaff Solutions Ltd (Preston, Lancashire)


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Main role and responsibilities

Supported people living with Mental Health conditions including Schizophrenia and Bi-Polar Disorder to manage their personal health through a combination of medication and holistic therapies. Predominantly worked within secure units around Lancashire and within the community supporting those living with learning difficulties such as ASD to live their best lives.


Achievements

  • Handwritten letter of thanks from a service user with ASD and challenging behaviour for understanding and support
  • Quick thinking first aid implementation saved the life of a person who had been hit by a car in the community whilst traveling home from work.
  • Found a solution to assist a person with severe dementia who was in a constant state of distress to relax and sleep without medication.

May 2007 – Jan 2010 – Senior Care Assistant

Orchard Care Homes (Haslingden / Penwortham)


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Main role and responsibilities

Supporting residents living with dementia with all aspects of personal care and daily living within a secure EMD unit. Dispensing and administering of medications. Writing of daily reports. Staff Handover. Management of staff to ensure effective delivery of service.


Achievements

  • Spotted and acted on potential breast cancer of patient (caught in time)
  • Lead and designed music therapy reminiscence sessions

Feb 2005 – May 2007 – Apprentice Care Assistant – Senior Care Assistant

Sycamore Rise Ltd – Careforce Group PLC


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Main role and responsibilities

Supported service users within their own homes to retain independence and fulfil their personal wellbeing needs. Planned and implemented rotas to ensure all areas of service delivery were met.


Achievements

  • Developed fish and chip Friday
  • Turned a service around from very poor client feedback to very positive client feedback.
  • Started as an apprentice at age 18; left as a senior.

Feb 1999 – Feb 2005 – Voluntary Support Worker

RNIB (Bacup, Lancashire)


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Main role and responsibilities

Supported service users with visual impairment to participate in activities within the monthly meetup group at the AB&D centre. Assisted with food preparation and clean-up duties.


Achievements

Gained an understanding of visual impairment and how to appropriately guide someone with severe sight loss.


Education History


2018 – 2019 – NCFE L2 Lean Organisation Management Techniques

Gloucester College (Vision 2 Learn)


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  • The principles of lean organisation techniques
  • The benefits of a lean environment
  • Productivity needs analysis
  • Processes and process mapping
  • Continuous improvement techniques
  • Workplace organisation
  • Improving the work environment
  • Eliminating waste
  • What makes an effective team
  • Dealing with conflicts
  • Reviewing performance
  • Understanding the roles of team leaders

2009 – 2003 – Bachelor of Science with Honours in Interactive Digital Media

University of Central Lancashire (Preston, Lancashire)


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  • L6 Applied Graphics
  • L6 User Experience Design (UXD)
  • L6 Enterprise Development and Production
  • L6 Motion Graphics
  • L6 Double Project
  • L5 Interactive Design
  • L5 Information Graphics
  • L5 Professional Practice
  • L5 Dynamic Applications
  • L5 Audio Engineering
  • L5 History of Graphic Design
  • L4 Audio Engineering
  • L4 Web Development
  • L4 Computer Graphics
  • L4 Interactive Media Production
  • L4 Databases
  • L4 Computer Programming
  • L4 English
  • L4 Maths
  • L4 ICT
  • L4 History
  • L4 Psychology
  • L4 Criminology
  • L4 Journalism Media and Communications
  • L4 Sociology
  • L4 Philosophy
  • L2 German Language and Culture

2005 – 2006 – NVQ L2 Health and Social Care

Nelson and Colne College (Nelson, Lancashire)


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  • Human Lifespan Development
  • Health and Social Care Values
  • Effective Communication in Health and Social Care
  • Healthy Living

2004 – 2005 – ECDL

Accrington and Rossendale College (The Maden Centre, Bacup)


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  • Security for IT Users
  • IT User Fundamentals
  • Word Processing
  • Spreadsheets
  • Database Software
  • Presentation Software
  • Internet and Email
  • Improving Productivity Using IT

2003 – 2005 – Foundation GNVQ ICT

Burnley College (Burnley, Lancashire)


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  • Presenting Information (93%)
  • Using Information Resources (99%)
  • Handling Information
  • Hardware and Software
  • Design Project
  • Graphics
  • Multimedia
  • Preparing for employment
  • Working as part of a team

2003 – 2005 – Literacy Level 2

Burnley College (Burnley, Lancashire)


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  • Reading
  • Speaking and Listening
  • Writing

1998 – 2003

Walshaw High School (Burnley, Lancashire)


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  • GCSE Science Double Award | DD
  • GCSE English | D
  • GCSE Mathematics | D
  • GCSE Geography | E
  • GCSE French | F
  • NVQ L1 Hairdressing

School Prefect | Silver Award for Food Technology | Poetry published in inter school anthology | Form Captain on Sports Day 2002 |


1998 – Present – Self-Study Skills

Online | Books | Video Courses | Work Based Training


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HTML5 | CSS3 | JavaScript | Python | API’s | GitHub | SEO | Marketing | Videography and Video Editing | Photography and Photo Editing | DevOps Dojo White Belt | PMBoK | Agile | Information Security | Cyber Security | Network Infrastructure | First Aid | Food Hygiene | COSHH | RIDDOR | Health and Safety at Work | Moving and Handling | Managing Violence and Aggression including De-Escalation | Fire Safety | Boots Medication Awareness | NHS Safe Swallowing for Palliative Care |


Hobbies and Interests


Self taught intermediate guitarist who enjoys singing and playing music from all decades and genres.

A prolific learner who enjoys discovering new things and implementing them across other disciplines.

PlayStation gamer who enjoys sports and first person shooter games.

Tech obsessed geek who codes and fiddles with computers and networks to relax.

My family are everything to me.

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